Brand New Website

We are happy to reveal our brand new website.  We are extremely pleased with the final result and hope all of our customers, old and new, are too.  We have tried to make it as user friendly as possible, with all the information we feel is relevant to our customers.  If you would like to email us any ideas, complaints etc. then we would be happy to hear from you as all ideas are welcome to help make this a quick and easy process for you as a customer

General Pointers

After sales - Buyers, please do note that if you have left bids with us we will not contact you if you are unsuccessful.  We sometimes have in excess of 300 bidders and to go through and contact everyone would be impossible, also it is not programmed into our computer to send our unsuccessful bid sheet details.  If you are wishing to know results then please ring us and we will be happy to tell you them.

Sellers - Please note you are only sent statements when your cheques are sent out.  Please ring us if you require any information about your items and how they did in the sale.

To all buyers - please do allow us a little time after the sales to be able to get your items together and packed and weighed.  This takes a considerable amount of time and man power to get done so we cannot get it done in a day I'm afraid.  We have to check all bids first in case of error and then we must sort the goods into who has bought what. 

Collections

We are regularly travelling the country and are pleased to call and collect lots for auction.  We also undertake valuations for insurance and probate, charges will apply.  Unfortunately if we do not have any other jobs in your area then it is a case of waiting until there are other jobs near you for us to do a trip around your area.  Please do take note that we do not offer a valuation service on items that are not being presented for auction.  If items have come in for auction we are happy to give you a rough early idea to put your mind at ease about your items.

Item Details/Pictures

If you require more information on a lot then please feel free to email us.  We can provide (within reason) extra condition reports, more details and pictures.  If we can access the lot in question then you will be emailed prior to sale week.  Sometimes though items cannot be accessed until the saleday setup on the Monday so please do not be alarmed if we do not email you until the Monday evening.

Feedback

Thank you to those of you who continue to email through pointers or suggestions.  Advice is always welcome, even criticisms! 

Email us on info@vennett-smith.com